Refund policy

We stand behind every product we offer. If you’re not satisfied, we make the return process simple.

Return Eligibility:

  • We accept returns for U.S. orders only.

  • You must request a return within 14 days of the delivery date.

  • Items must be unused, unworn, in original packaging, with tags attached.

  • Proof of purchase (receipt or order confirmation) is required.

How to Start a Return:
To initiate a return, email us at contact@im-immortal.com with your order number and reason for return.
Returns must be approved by our team before sending any items back. Unapproved returns will not be accepted.
Return shipments must be sent to: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label along with instructions on how to complete the process.

Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, contact us immediately at contact@im-immortal.com with photos and details. We’ll make it right.

Non-Returnable Items:

  • Opened or used supplements

  • Sale items or discounted products

  • Gift cards

  • Personalized or custom products

  • Hazardous materials

If you have questions about a specific item, please reach out before purchasing.

Exchanges:
We do not offer direct exchanges. To exchange an item, please initiate a return, and once accepted, place a new order for the item you want.

Refunds:
Once we receive and inspect your return, we’ll notify you if your refund has been approved.
Approved refunds will be processed back to your original payment method within 10 business days.
If it’s been more than 15 business days since your refund approval and you haven’t received your funds, please contact us.